Local Athletic Company Designs a Custom Outsourced IT Solution
A fast-growing health and fitness company was being hindered by their IT. Tech Turnaround offered a unique combination of solutions to solve the problem.
The explosive growth of a health and fitness business in East Texas was threatened by technology systems that couldn’t keep up. Backed by a private equity firm and in the process of opening a fourth location, this company needed to make big changes.
Situation
The business’s leaders, trainers, and member services employees had zero IT expertise. None of the technology was organized or networked in a way that followed established best practices. But, truth be told, they didn’t want or need an all-inclusive managed IT services package.
The Tech Turnaround Solution
Each of this company’s locations needed a unique combination of IT support solutions:
- Virtual Chief Information Officer: As a project manager and vendor expert, the vCIO ensures that everything stays on schedule and costs less than the manufacturer suggested retail price (MSRP).
- Tech support help desk: The vast majority of requests can now be resolved via phone, email, or web-based chat. When that’s not enough, a technician is dispatched to fix the problem on location at no extra cost.
- Cyber security services: Every company computer needs specialized antivirus software as well as scheduled checkups for software updates and patches. In case those measures aren’t enough, Tech Turnaround backs up files and documents in accordance with a personalized disaster recovery policy.
Result
This client stood out from others for two reasons. First, their team used Google’s G Suite instead of Office 365. Second, several of their supported computers and devices were Apple products. But, from the perspective of an employee working at this health and fitness company, technology issues were resolved in essentially the same way, regardless of what type of computer or cloud productivity platform they were using.
With more branch locations on the way, the Tech Turnaround team has already created a streamlined and systematic process for getting things up and running quickly. Now, the company can grow as quickly as they want without worrying about IT obstacles.
Tech Turnaround Is Your Trusted Advisor
Our technicians are leaders in the IT industry. We leverage our knowledge and years of experience to deliver solutions that enhance your technology while simultaneously lowering operating costs.